Belinda Hess
Senior Consultant
Expertise
- Supply Chain Design
- Logistics Procurement
- Market Analysis
- Customer Service/Experience
- Assessment & Optimization
Highlights
- General Manager Customer Experience – CSXT
- Director Food & Consumer Products – CSXT
- Director Ease of Doing Business – CSXT
- Director TRANSFLO Marketing & Logistics
Belinda F. Hess is a seasoned professional with 30 years of experience in strategic planning, marketing, customer service and experience, and logistics management. Her core strengths include leading diverse teams, developing strategic initiatives for market growth, implementing process improvements, and managing complex customer relationships to maximize profitability and market share. She has successfully led teams of 60+ professionals in 24×7 environments focused on service excellence.
As a recognized rail logistics and transportation expert, Belinda specializes in strategic growth initiatives, customer experience enhancement, and complex market analysis, bringing deep industry insight to every engagement. She offers strategic guidance on transportation optimization, event management, and customer relationship solutions, drawing from her extensive experience in the rail industry.
Throughout her career at CSX Transportation and its subsidiaries, Belinda has consistently delivered results by developing and implementing strategic solutions across food, consumer, and logistics sectors. Her leadership was instrumental in several critical initiatives, including the development of in-house analytics tools for sales and marketing and the implementation of a logistics management team responsible for generating revenue through value-added third-party logistics services.
Through her senior leadership roles, Belinda has utilized her substantial expertise in strategic planning and relationship management to enhance stakeholder engagement across key initiatives. She has effectively managed budgets while advancing the achievement of significant financial goals, building meaningful partnerships and aligning efforts with broader strategic objectives.
Additionally, Belinda has established herself as a leader in Customer Service and Experience, developing robust Key Performance Indicators (KPIs) that measure service quality and operational efficiency, pioneering analytics frameworks that translate complex transportation data into actionable business intelligence, and implementing comprehensive system visibility solutions providing real-time tracking and reporting capabilities for enhanced transparency across stakeholders and customers.
Belinda holds an Executive Masters from the University of Denver’s Intermodal Transportation Institute and a Bachelor of Administration in Transportation/Logistics and Management from the University of North Florida.
